Refund policy
Last Updated: 21 September 2026
We want you to have a smooth shopping experience with ZappyCo.
Order Cancellation
You may request cancellation before your order has been shipped/fulfilled.
Once an order has been shipped, cancellation may no longer be possible.
Contact:
as soon as possible with your order number.
Damaged / Wrong / Defective Product
If you receive:
- A damaged product
- A wrong product
- A defective product
- A product materially different from what was ordered
contact us at support@zappyco.in as soon as reasonably possible after delivery.
Please provide:
- Order number
- Product details
- Clear photographs
- Video, where reasonably necessary
- Description of the issue
We may investigate the issue and provide an appropriate replacement, refund or other remedy where applicable.
Return Eligibility
Return eligibility can vary by product because certain categories may have hygiene, safety, consumability or other restrictions.
The applicable product-page return conditions will apply.
Products must generally be returned in the condition required by the applicable return policy, including original packaging/accessories where required.
Refunds
If a refund is approved, it will generally be processed to the original payment method or through an appropriate refund method.
For COD orders, we may request appropriate bank/UPI details where necessary to process an approved refund.
Refund processing time may depend on the payment provider and banking system.
Non-Returnable Products
Certain products may be non-returnable because of their nature, hygiene requirements, consumable characteristics, personalised nature, or other applicable restrictions.
The applicable product listing will identify relevant restrictions where required.
Important
Nothing in this policy is intended to remove or restrict any consumer right or remedy that applies under Indian law.
Indian e-commerce rules require relevant return/refund, delivery, payment and grievance information to be clearly accessible to consumers