Privacy policy
Last Updated: 21 September 2026
1. Introduction
Welcome to ZappyCo.
ZappyCo is an e-commerce brand operated by DigitalFlyy Private Limited ("ZappyCo", "we", "us", or "our").
We operate the website zappyco.in and sell products across multiple categories, including Home & Kitchen, Beauty & Personal Care, Fashion & Accessories, Gadgets & Electronics, Kids, Gifts, Lifestyle and Problem-Solving Products.
This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge this Privacy Policy.
2. Information We Collect
We may collect information that you provide directly to us, including:
Personal Information
- Full name
- Email address
- Mobile number
- Shipping address
- Billing address
- City
- State
- PIN code
- Country
Order Information
- Products purchased
- Order number
- Order value
- Shipping information
- Delivery status
- Return/refund information
- Customer communications relating to an order
Payment Information
When you make an online payment, payment-related information may be processed by our payment service providers, including Razorpay and Cashfree.
We generally do not store your complete card number, CVV, UPI PIN, banking password or OTP on our own systems.
Payment providers process payment information under their own applicable policies. For example, Razorpay's buyer privacy notice describes processing of personal, transaction and technical data, while Cashfree's privacy policy describes payment-related and personal-data processing.
3. Information Collected Automatically
When you visit zappyco.in, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Products viewed
- Referring website
- Approximate location information
- Date and time of visit
- Website interactions
- Cookies and similar technologies
This information helps us operate, secure, analyse and improve our website.
4. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Deliver products
- Process payments
- Confirm orders
- Provide customer support
- Handle returns and refunds
- Send shipping and delivery updates
- Prevent fraud and abuse
- Improve our website and products
- Analyse website usage
- Personalise your shopping experience
- Measure advertising performance
- Respond to customer enquiries
- Maintain business records
- Comply with applicable laws and regulations
We will use personal information for specified business purposes and in accordance with applicable law.
5. Shopify
Our online store is powered by Shopify.
Shopify provides the e-commerce infrastructure used to operate our storefront, checkout, orders and related services.
Information processed through Shopify may therefore be subject to Shopify's applicable privacy practices and terms in addition to this Privacy Policy.
Shopify provides merchants with customer privacy controls, including privacy policies, cookie banners and data-sharing controls.
6. Payment Gateways
We currently use third-party payment service providers including:
- Razorpay
- Cashfree
These providers may process information necessary to authorize and complete your payment.
We may receive information such as:
- Transaction ID
- Payment status
- Payment method
- Order amount
- Payment date
- Limited transaction-related information
We do not ask customers to provide their:
OTP, UPI PIN, card PIN, CVV or banking password to ZappyCo representatives.
Never share these credentials with anyone claiming to represent ZappyCo.
You can review the payment providers' respective policies here:
7. Cash on Delivery
We offer Cash on Delivery (COD) for eligible orders.
For COD orders, we may collect and use your name, mobile number and shipping information to:
- Confirm the order
- Verify the delivery address
- Coordinate delivery
- Prevent fraudulent or duplicate orders
- Communicate delivery information
We may contact you regarding COD order confirmation where necessary.
8. Shipping & Fulfilment Partners
Depending on the product and delivery location, orders may be fulfilled through third-party logistics or fulfilment partners.
These may include:
- Delhivery
- Shiprocket
- Xpressbees
- Supplier/fulfilment partners
We may share information reasonably necessary to fulfil and deliver your order, such as:
Name + address + PIN code + mobile number + order/product information.
Such information is shared only as reasonably necessary for fulfilment, delivery, customer support, fraud prevention or related business purposes.
9. Cookies
ZappyCo uses cookies and similar technologies.
Cookies may help us:
- Keep your shopping cart functioning
- Remember preferences
- Understand website traffic
- Improve website performance
- Measure advertising
- Understand customer behaviour
- Improve product recommendations
You can control or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
10. Meta Pixel & Advertising
ZappyCo may use Meta Pixel and related Meta advertising technologies.
These technologies may help us understand how visitors interact with our website and measure the effectiveness of Facebook and Instagram advertising campaigns.
Depending on applicable settings and law, information such as website activity, pages viewed, products viewed, purchases and certain technical/device information may be shared with advertising platforms.
We may use this information for:
- Advertising measurement
- Campaign optimisation
- Audience creation
- Remarketing
- Understanding customer behaviour
Where required, applicable consent and privacy controls will be provided.
11. Marketing Communications
Where permitted by applicable law and based on your preferences or consent where required, we may send promotional communications about:
- New products
- Special offers
- Discounts
- Product launches
- Promotions
- Recommended products
You may unsubscribe from promotional emails using the unsubscribe option provided.
Transactional communications, such as order confirmations and delivery updates, may continue where necessary to provide the service you requested.
12. Sharing of Personal Information
We may share necessary information with trusted service providers, including:
- Shopify
- Razorpay
- Cashfree
- Delhivery
- Shiprocket
- Xpressbees
- Product suppliers
- Fulfilment partners
- Website/technology providers
- Analytics providers
- Advertising platforms
- Customer-support providers
- Fraud-prevention providers
- Professional advisers
- Government authorities where legally required
We do not sell customer information as a standalone business.
13. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
- Order fulfilment
- Customer service
- Returns and refunds
- Fraud prevention
- Accounting
- Tax requirements
- Legal obligations
- Dispute resolution
- Business records
When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.
15. Your Data Rights
Subject to applicable law, you may have rights relating to your personal data, including rights to:
- Request information regarding your personal data
- Request correction of inaccurate information
- Request deletion where applicable
- Withdraw consent where consent is the basis for processing
- Raise a grievance regarding processing of your personal data
The DPDP Act provides for withdrawal of consent and other rights of Data Principals, subject to the Act and applicable rules.
For privacy requests, contact:
Email: support@zappyco.in
16. Children's Information
Our products may include products intended for children, but our website is not intended to encourage children to independently provide unnecessary personal information.
Where applicable, we will handle children's personal data in accordance with applicable law.
17. Fraud Prevention
We may process information to identify and prevent:
- Fake orders
- Fraudulent payments
- COD abuse
- Unauthorized transactions
- Return/refund abuse
- Multiple fraudulent orders
- Other unlawful activity
We may share relevant information with payment providers, logistics partners, service providers or authorities where reasonably necessary.
18. Third-Party Websites
Our website may contain links or integrations provided by third parties.
We are not responsible for the privacy practices of third-party websites that we do not control.
We recommend reviewing the privacy policies of those third-party services.
19. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, technology, services or applicable laws change.
Any updated policy will be published on this page with a revised Last Updated date.
20. Contact Us
Brand: ZappyCo
Legal Entity: DigitalFlyy Private Limited
Website: zappyco.in
Email: support@zappyco.in
Business Address: Chail Road, Allahabad, Uttar Pradesh – 212208, India
For privacy-related questions or requests, contact:
Email: support@zappyco.in